PRIVACY POLICY
Papi Technologies ("we," "us," or
"our") is committed to protecting your personal data. This Privacy
Notice describes how we collect, use, store, and disclose your personal data
when you use the Papi mobile application (the "App") and our
website.
This Privacy Notice should be read alongside our Terms
and Conditions, which together form the contractual relationship between
you and Papi Technologies.
1. Data Controller
Papi Technologies is the legally responsible entity (Data
Controller) for processing your personal data in connection with our services
and website, ensuring compliance with applicable data protection laws.
2. Personal Data We Collect
We collect and process the following categories of personal
data:
- Contact
Information: When you register for a user account, we collect your active
phone number and email address. We use this information to
verify your identity, maintain account security, and communicate directly
with you.
- Age
Verification Data: To use our App, users must be at least 18 years
old. We may collect a photo and a government-issued ID to verify your
age. Once your age is verified and approved, these verification images
are permanently deleted from our servers.
- GPS
Location Data: We collect precise GPS location data from your mobile
device or vehicle at the beginning and end of each trip. Location
tracking is strictly necessary to fulfil transport services.
3. How We Use Your Data
- Service
Delivery & Ride History: We process your trip data to provide
transport services and maintain a record of your trips. An overview of
your trip history will remain accessible under your user account for at
least three (3) years.
- Customer
Support: We use your personal data, including website inquiries and
complaints, to assist you, resolve issues, and verify your identity when
you contact customer care.
- Fraud
& Misuse Prevention: We process account and activity data to
detect, investigate, and prevent fraud, illegal activities, or breaches of
our Terms and Conditions.
- Service
Optimization & Analytics: We use operational data to improve
technical performance. Our website uses cookies to measure user
interaction and optimize browsing performance.
- Legal
Compliance: We retain and process data where necessary to fulfil legal
duties, court orders, or requests from regulatory authorities.
4. Sources of Personal Data
We collect personal data directly from you during account
registration, App usage, and customer support interactions.
5. Data Retention
We retain personal data only as long as necessary to fulfil
the purposes for which it was collected.
- Account
Inactivity: If your account remains inactive for three (3)
consecutive years, your user account and all associated personal data
will be permanently deleted.
6. Your Data Protection Rights
Depending on applicable laws, you have the following rights
regarding your personal data:
- Access:
Request a copy of the personal data we hold about you.
- Rectification:
Request corrections to inaccurate or incomplete personal data.
- Erasure
("Right to be Forgotten"): Request the permanent deletion of
your personal data, subject to legal retention obligations.
- Restriction
of Processing: Request that we temporarily or permanently limit the
processing of your personal data.
- Objection:
Object to our processing of your personal data based on legitimate
interests.
- Lodge
a Complaint: Right to file a complaint with your local Data Protection
Authority if you believe our data processing violates applicable laws.
7. Contact Us
If you have questions, wish to exercise your rights, or need
assistance regarding this Privacy Policy, please contact us at:
- Company
Name: Papi Technologies
- Address:
Bocalbos St., Tagas, Tabaco City, Albay, Philippines
- Email:
support.papitransport@gmail.com
