Terms & Condition

Welcome to Papi App, owned and operated by Papi Technologies. Papi App is an all-in-one platform providing rides, food, grocery, and parcel delivery services.

By downloading, accessing, or using Papi App, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using the application and its services.

1. General Conditions & Platform Nature

• Third-Party Service Providers: Papi Technologies acts solely as a technology platform connector. All transportation, delivery, and rental services are provided directly by independent third-party partners ("Drivers" or "Delivery Partners"), not by Papi Technologies.
• Account Responsibility: Your registered account is strictly personal and non-transferable. You are entirely responsible for all activities and transactions performed under your account.
• Acceptable Use & Fraud: You agree not to abuse the application or engage in fraudulent activities, including but not limited to creating fake bookings, misusing promo features, or taking actions that cause financial loss, harm, or inconvenience to others.
• Assumption of Risk & Limitation of Liability: You acknowledge and agree that all risks arising from your use of the application and third-party services rest entirely with you. To the fullest extent permitted by law, you release Papi Technologies from any liability, damages, or disruptions resulting from unauthorized account access or third-party service failures.
• Location Services: The application utilizes real-time geolocation systems to match users with nearby service providers and optimize booking accuracy.

2. Data Privacy & Information Security

• Privacy Policy: The collection, storage, and processing of personal data are conducted in full compliance with applicable Data Privacy Laws. Personal details are processed strictly for the purpose of fulfilling app services.
• Third-Party Data Sharing: Papi Technologies does not sell, trade, or share your private information with third-party organizations for marketing purposes.

3. Ride A Motorcycle or Car

1. Age Requirement: User must be at least 18 years of age 
2. Accurate Information: Users must provide precise pickup locations, destinations, and recipient details.
3. Identity Verification: Users are required to upload a valid government-issued ID and a clear profile photo prior to booking. This information is stored securely and is not publicly shared.
4. Vehicle Capacity Limits:Driver-partners reserve the right to cancel bookings if capacity limits are exceeded.
5. No Street Hails or Road Pickups: Only advance bookings made through the app are permitted. Off-platform rides or unauthorized street pickups are strictly prohibited.
6. Prohibited Cargo: Renter/Shipper are strictly prohibited from bringing hazardous materials, dangerous chemicals, or illegal goods into the vehicle.
7. User Verification: Users must verify the driver’s identity, vehicle model, and plate number prior to entering the vehicle.
8. Payment Methods: Accepted payment channels are Cash and GCash paid directly to the driver-partner.
9. Emergency Protocol: The application is equipped with an in-app Emergency Button. In case of immediate safety threats, use the button or contact local emergency authorities.

4. Parcel & Delivery Services

1. Age Limit: Users must be at least 18 years old to book a parcel delivery service.
2. Declaration of Goods: User must accurately declare the contents of the parcel. Transporting illegal, or hazardous items is strictly prohibited.
3. Package Photo Requirement: Users must photograph the package prior to handing it over to the delivery partner.
4. Proof of Delivery: Delivery partners must capture a photo as proof of delivery at the destination. Photos must focus solely on the delivered package and avoid capturing the recipient’s face without consent.

6. Rates, Fees, and System Availability

• Free Application Use: Downloading the Papi App is free. Rates for transportation/rental and delivery services are calculated within the app.

For motorcycle or car ride fare calculated per km.

For food, grocery, pabili rate is calculated per km.

• Rate Adjustments: Papi Technologies reserves the right to adjust service rates, surge pricing, or platform fees dynamically based on market conditions, fuel prices, and applicable regulatory adjustments.
• System Availability: While we strive for continuous service, Papi Technologies does not guarantee uninterrupted system access due to potential internet connectivity disruptions, routine maintenance, or server downtimes. Report system failures or unauthorized account access to customer support immediately.

7. Intellectual Property Rights

• All contents of the Papi App—including logos, service names, software codes, designs, trademarks, databases, business processes, and technology models—are the exclusive intellectual property of Papi Technologies and are protected under copyright and intellectual property laws.
• Users are granted a limited, non-exclusive, non-transferable license to download and use the application solely for accessing platform services.

8. Driver and Delivery Partner Standards & Code of Conduct

All driver-partners operating on the Papi App platform must strictly adhere to the following standards:

Professional & Legal Obligations

• Documentation: Drivers must carry a valid driver’s license, vehicle registration (OR/CR), and compulsory vehicle insurance at all times. Updated documents must be submitted prior to expiration.
• No Falsification: Using counterfeit or fraudulent documents to register will result in immediate termination and possible legal action.
• Vehicle Maintenance: Vehicles must be kept clean, well-maintained, and mechanically sound. Only vehicles registered and approved on the platform may be used.
• Traffic Laws: Drivers must strictly comply with speed limits, road rules, and transportation regulations. Driving under the influence of alcohol or illegal drugs is grounds for immediate termination.

Safety, Anti-Harassment & Conduct

• Zero Tolerance for Violence & Harassment: Physical assault, verbal abuse, sexual harassment, threats, intimidation, or illegal activities (e.g., carrying prohibited weapons, drugs, kidnapping, extortion) will result in permanent ban and criminal prosecution.
• Professional Boundaries: Drivers must not comment on a customer’s physical appearance, make inappropriate gestures, or attempt personal contact after a trip is completed. Stalking or storing passenger contact details is strictly illegal.
• Passenger & Data Privacy: Drivers are prohibited from taking photos or videos revealing the recipient's or renters's identity without consent, or copying user personal data (names, phone numbers, addresses).
• Anti-Discrimination: Discrimination based on race, religion, gender, or background is strictly prohibited.

Operational Protocols

• No Off-Platform Bookings: Drivers must not solicit or accept cash rides off the platform with users met through the app.
• Fair Pricing: Charging fees higher than the app-calculated rate is strictly forbidden.
• Service Quality: Unjustified cancellations, unauthorized route detours, and failure to provide reasonable waiting times are prohibited.
• Food Safety: Food items must be transported using approved thermal insulated bags.
• Accident Reporting: Road accidents must be reported to local emergency responders immediately and logged with Papi Technologies within 24 hours.

9. Complaints & Dispute Resolution

• Submitting Claims: To submit a dispute or complaint against a user or driver, the reporting party must submit sufficient evidence (e.g., screenshots, trip IDs, receipts, photo evidence).
• Amicable Settlement: Papi Technologies reserves the right to mediate discussions between users and third-party partners to facilitate an amicable resolution.
• Legal Remedies: If a mutually agreeable settlement cannot be reached through platform mediation, either party may pursue formal legal remedies under local jurisdiction.